Privacy policy

🔐 Data Protection & Privacy Policy – DHH Accommodation Ltd

Effective Date: 28/06/2025

At DHH Accommodation Ltd, we are committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 


1. 📋 Who We Are

DHH Accommodation Ltd
Registered in England and Wales
16127192
Email: marshallcarterdd@gmail.com
Phone: 07702 190905

We operate serviced accommodation properties and manage bookings through our website hosted by Smoobu GmbH.

 


2. 📥 What Data We Collect

We may collect and process the following personal data:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Payment details (processed securely via Smoobu or third-party payment providers)
  • Booking history
  • IP address and browser information (via website analytics)

 


3. 🛠️ How We Use Your Data

We use your data to:

  • Process and manage accommodation bookings
  • Communicate booking confirmations and updates
  • Respond to enquiries and provide customer support
  • Comply with legal obligations (e.g. guest registration requirements)
  • Improve our services and website functionality

 


4. 🤝 Sharing Your Data

We only share your data with:

  • Smoobu GmbH, our booking and website platform provider
  • Payment processors (e.g. Stripe, PayPal) for secure transactions
  • Law enforcement or regulatory bodies when legally required

We do not sell or rent your personal data to third parties.

 


5. 🌍 Data Storage & Security

  • Your data is stored securely on Smoobu’s GDPR-compliant servers.
  • We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
  • Access to personal data is restricted to authorised personnel only.

 


6. 🗑️ Data Retention

We retain your personal data only as long as necessary:

  • Booking and guest data: up to 7 years for legal and accounting purposes
  • Enquiry data: up to 12 months
  • Marketing consent: until you withdraw consent

 


7. 📧 Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at [Insert Contact Email].

 


8. 🍪 Cookies & Website Analytics

Our website may use cookies to enhance user experience and track usage patterns. You can manage cookie preferences through your browser settings.

 


9. 🔄 Policy Updates

We may update this policy from time to time. The latest version will always be available on our website.